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Customer Success Data Analyst

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Customer Success Data Analyst
Full-time, San Francisco

At Compaas, we work with companies to help them become truly great at total employee compensation.  Compaas Analytics goes beyond data, which is abundant, to provide insights which are priceless. Compaas Rewards is HR software that helps companies run compensation and bonus cycles quickly and securely. Both handle cash salary ratios and benchmarks, stock distributions and refreshers, tenure and level comparisons, and provide amazing context for important decisions.

A Customer Success Data Analyst at Compaas will be responsible for  on-boarding customers and keeping their data up-to-date on Compaas.  Our platform depends on data being correctly imported, complete and accurate.  This may involve running scripts, writing scripts or using data manipulation applications. As we’re a scrappy startup, there will be many opportunities to contribute and improve how we do things. 

This role will be tailored to the strengths and experience of the employee — if you’re a seasoned veteran or early in your career, there’s plenty of challenge for the right person! 

Responsibilities:

  • Work closely with Customer Success managers/associates
  • Import data from HRIS and other HR-related systems 
  • Maintain documentation on customers’ career architecture, custom field usage and so on
  • Contribute to our high level of secure and accurate handling of customer data

Minimum Qualifications:

  • Job experience in customer-facing roles
  • Job experience in data management roles
  • Expert with a couple tools such as Excel, Pandas dataframes, Jupyter, SQL, Data warehouse software
  • Knowledge of at least one programming language to the point of being able to manipulate CSV files in code
  • Creative problem solving skills 

Bonus characteristics:

  • Any experience in HR or HR Tech
  • Data science or data analyst experience, training and skills 
  • Experience working with product engineering or consulting groups
  • Familiarity with Customer Success automation and project management tools like HubSpot, Gainsight, ChurnZero, Zendesk

Compaas is located in San Francisco, close to BART and many other public transit options. This is not a remote-work position. Local candidates only, please.

Compaas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

Our Values

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At Compaas, one of our core values is that we meet people where they are and help them grow in their career. We don’t underestimate each other, or what we’re capable of.